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Video FAQ
Teels Video Upload & Playback Troubleshooting
Resolving video upload processing delays, HLS streaming errors, iOS Safari playback issues, and Android playback troubleshooting.
Step-by-Step Instructions
- Video Format: Ensure videos are encoded as H.264/AAC MP4 files before upload.
- iOS Safari Playback: Disable Low Power Mode or enable Auto-Play permissions in Safari settings if video buffers.
- Upload Failures: Check network connection stability during HLS processing. Clear browser cache and retry.
