Support & Help Center

Troubleshooting Teels Video Upload & Playback (iOS & Android)

Comprehensive solutions for stuck video processing, black screen playback on iOS Safari, audio desync, HLS loading delays, and mobile video upload limits.

Creator Earnings, Payout Setup & Withdrawal Schedule Guide

Detailed instructions on how beat sales and vocal mix licenses generate revenue. Payout setup via Flutterwave, Stripe, and Mobile Money with withdrawal timelines.

Copyright Compliance, Beat Rights & DMCA Takedown Policy

Understanding non-exclusive beat leases vs exclusive buyouts, sample clearance requirements, copyright infringement reporting, and legal compliance.

Account Verification & Verified Producer Badge Guidelines

Requirements and eligibility criteria to apply for the official verified checkmark on your Loprok producer or artist profile.

Uploading Teels, video requirements, supported formats, HLS processing delays, iOS Safari playback troubleshooting, Android playback troubleshooting, slow loading, and video removal.

Creating your Loprok account, setting up your profile, navigating the platform, understanding the Timeline feed, following creators, and discovering content.

Google sign-in, account recovery, password updates, managing profile information, account security, handle updates, account deletion, and suspended or restricted accounts.

Creating and editing your profile, managing followers, likes, comments, post sharing, notification settings, blocking users, and muting accounts.

Creating a Story, story duration limitations, story visibility, 24-hour expiration rules, deleting stories, and story playback troubleshooting.

Using Loprok Studio, beat leasing licenses, exclusive buyouts, recording vocal mixes, publishing tracks, sample clearance rules, and content ownership questions.

Sending and receiving direct messages, chat notifications, message requests, blocking users in chat, and reporting inappropriate messages.

Beat marketplace sales, setting up payout methods (Flutterwave, IremboPay, Stripe), withdrawal rules, payout schedules, transaction history, and creator earnings ledgers.

Reporting posts, reporting Teels short videos, reporting users, blocking abusive accounts, community standards, copyright claims, and DMCA takedown requests.

Resolving login failures, Google authentication delays, video processing errors, mobile playback issues, notifications delay, and payment errors.