Support & Help Center

Find official help guides for video playback, creator monetization, beat licensing, account security, and technical troubleshooting.

New User & Creator Manual

App User Guide

New to Loprok? Walk through step-by-step guides for account creation, all 9 creation tools, profile tabs, advertising, selling, and tipping.

Explore App Guide

Direct Assistance

Open Support Ticket

Facing issues with video uploads, pending payouts, account security, or DMCA copyright? Submit a direct inquiry to our 24/7 engineering & moderation desk.

Submit a Ticket

Voice Your Ideas

Share Platform Feedback

Have suggestions regarding UI design, ad volume balance, playback speed, or Loprok Studio tools? Send categorized feedback and help shape our roadmap.

Submit Feedback

Featured Support Guides

5 guides

Getting StartedFrequent Question

Complete Layman User & Creator Guide to Loprok

Master every feature: Step-by-step account creation, all 9 creation tools (Mix Video, Live, Beats, Teels, Posts, Stories, Battles, Yoka, Sell), profile customization, advertising, seller setup, and tipping.

Teels & Video PlaybackFrequent Question

Troubleshooting Teels Video Upload & Playback (iOS & Android)

Comprehensive solutions for stuck video processing, black screen playback on iOS Safari, audio desync, HLS loading delays, and mobile video upload limits.

Payments & PayoutsFrequent Question

Creator Earnings, Payout Setup & Withdrawal Schedule Guide

Detailed instructions on how beat sales and vocal mix licenses generate revenue. Payout setup via Flutterwave, Stripe, and Mobile Money with withdrawal timelines.

Safety & LegalFrequent Question

Copyright Compliance, Beat Rights & DMCA Takedown Policy

Understanding non-exclusive beat leases vs exclusive buyouts, sample clearance requirements, copyright infringement reporting, and legal compliance.

Account & VerificationFrequent Question

Account Verification & Verified Producer Badge Guidelines

Requirements and eligibility criteria to apply for the official verified checkmark on your Loprok producer or artist profile.

Browse All Support Categories

10 categories

Teels & Video Playback

Popular Topic

Uploading Teels, video requirements, supported formats, HLS processing delays, iOS Safari playback troubleshooting, Android playback troubleshooting, slow loading, and video removal.

Getting Started & App Guide

Popular Topic

Complete layman guide: creating an account, mastering all creation options (Mix Video, Live, Beats, Teels, Posts, Stories, Battles, Yoka, Sell), profile tools, advertising, selling, and tipping.

Account & Login

Google sign-in, account recovery, password updates, managing profile information, account security, handle updates, account deletion, and suspended or restricted accounts.

Profiles & Social Features

Creating and editing your profile, managing followers, likes, comments, post sharing, notification settings, blocking users, and muting accounts.

Stories

Creating a Story, story duration limitations, story visibility, 24-hour expiration rules, deleting stories, and story playback troubleshooting.

Studio & Beats Marketplace

Popular Topic

Using Loprok Studio, beat leasing licenses, exclusive buyouts, recording vocal mixes, publishing tracks, sample clearance rules, and content ownership questions.

Direct Messaging & Chat

Sending and receiving direct messages, chat notifications, message requests, blocking users in chat, and reporting inappropriate messages.

Payments, Tips & Monetization

Popular Topic

Beat marketplace sales, setting up payout methods (Flutterwave, IremboPay, Stripe), withdrawal rules, payout schedules, transaction history, and creator earnings ledgers.

Safety, Reporting & Moderation

Reporting posts, reporting Teels short videos, reporting users, blocking abusive accounts, community standards, copyright claims, and DMCA takedown requests.

General Troubleshooting

Resolving login failures, Google authentication delays, video processing errors, mobile playback issues, notifications delay, and payment errors.