Official Support Desk

Submit a Support Ticket

Need direct help with Teels video playback, beat licensing, creator payouts, or account security? Describe your issue below and our team will assist you.

Select Topic / Inquiry Type

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Support SLA & Response

Tickets are addressed in order of priority. Standard response times range from 2 to 24 hours during regular business days.

Monetization & Payouts< 12 hrs

DMCA & Copyright Claims< 24 hrs

Technical & Playback Issues< 24 hrs

Common Help Guides

Teels Video Troubleshooting

Solutions for iOS Safari black screens and Android playback.

Earnings & Payout Setup

Connecting Mobile Money and Stripe for creator payouts.

Copyright & Beat Licensing

Non-exclusive leases vs exclusive buyouts policy.

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