Loprok Help Desk
Support & Help Center
Find official help guides for video playback, creator monetization, beat licensing, account security, and technical troubleshooting.
Open Support Ticket
Facing issues with video uploads, pending payouts, account security, or DMCA copyright? Submit a direct inquiry to our 24/7 engineering & moderation desk.
Share Platform Feedback
Have suggestions regarding UI design, ad volume balance, playback speed, or Loprok Studio tools? Send categorized feedback and help shape our roadmap.
Featured Support Guides
4 guidesTroubleshooting Teels Video Upload & Playback (iOS & Android)
Comprehensive solutions for stuck video processing, black screen playback on iOS Safari, audio desync, HLS loading delays, and mobile video upload limits.
Creator Earnings, Payout Setup & Withdrawal Schedule Guide
Detailed instructions on how beat sales and vocal mix licenses generate revenue. Payout setup via Flutterwave, Stripe, and Mobile Money with withdrawal timelines.
Copyright Compliance, Beat Rights & DMCA Takedown Policy
Understanding non-exclusive beat leases vs exclusive buyouts, sample clearance requirements, copyright infringement reporting, and legal compliance.
Account Verification & Verified Producer Badge Guidelines
Requirements and eligibility criteria to apply for the official verified checkmark on your Loprok producer or artist profile.
Browse All Support Categories
10 categoriesTeels & Video Playback
Popular TopicUploading Teels, video requirements, supported formats, HLS processing delays, iOS Safari playback troubleshooting, Android playback troubleshooting, slow loading, and video removal.
Getting Started
Creating your Loprok account, setting up your profile, navigating the platform, understanding the Timeline feed, following creators, and discovering content.
Account & Login
Google sign-in, account recovery, password updates, managing profile information, account security, handle updates, account deletion, and suspended or restricted accounts.
Profiles & Social Features
Creating and editing your profile, managing followers, likes, comments, post sharing, notification settings, blocking users, and muting accounts.
Stories
Creating a Story, story duration limitations, story visibility, 24-hour expiration rules, deleting stories, and story playback troubleshooting.
Studio & Beats Marketplace
Popular TopicUsing Loprok Studio, beat leasing licenses, exclusive buyouts, recording vocal mixes, publishing tracks, sample clearance rules, and content ownership questions.
Direct Messaging & Chat
Sending and receiving direct messages, chat notifications, message requests, blocking users in chat, and reporting inappropriate messages.
Payments, Tips & Monetization
Popular TopicBeat marketplace sales, setting up payout methods (Flutterwave, IremboPay, Stripe), withdrawal rules, payout schedules, transaction history, and creator earnings ledgers.
Safety, Reporting & Moderation
Reporting posts, reporting Teels short videos, reporting users, blocking abusive accounts, community standards, copyright claims, and DMCA takedown requests.
General Troubleshooting
Resolving login failures, Google authentication delays, video processing errors, mobile playback issues, notifications delay, and payment errors.
